Support Our Art

Physical artwork is made to order. It is drawn in 3–5 days and then shipped with free worldwide shipping in 7–14 days, and we email tracking details when it ships. Digital products are not shipped; they are delivered by email to the address given at checkout, within 12 hours of your order according to our Shipping Policy.

Yes. Shipping is free on all physical artwork, to every country we deliver to, with no shipping charges at checkout. Import duties, taxes or customs fees charged by your country are the recipient's responsibility unless stated at checkout.

Where an item is made from your photo, upload it on the product page, or email it to info@sketchxstudioltd.com after ordering, together with any details you would like included.

Custom artwork can be cancelled for a full refund before your artist starts drawing. Once drawing has started it cannot be cancelled and is not refundable, and we do not accept returns on made-to-order pieces. If you were charged twice or charged by mistake, we refund in full. See our Refund Policy for the full details.

Email info@sketchxstudioltd.com or message us on WhatsApp at +44 7868 235049. Please include your order number so we can help quickly.

Payments are processed securely through Shopify checkout. We accept all major credit and debit cards, including Visa, Mastercard and American Express.